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Terms & Conditions

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions (New York Compliant)

Community Roadside and Collision

1. Agreement to Services

By requesting or accepting services from Community Roadside and Collision, the customer agrees to the terms outlined below. All services are performed based on the customer’s request and authorization.

2. Service Policy (No Refunds on Services)

  • All roadside assistance, towing, and collision-related services are final and non-refundable once completed.

  • This includes, but is not limited to: towing, lockouts, jump-starts, tire changes, fuel delivery, and on-site assistance.

  • If a service is canceled before dispatch, a refund may be issued.

  • If a technician has already been dispatched, a service/dispatch fee may still apply.

3. Battery Sales (Exchange Only Policy)

  • All battery purchases are final sale – NO REFUNDS.

  • Batteries are eligible for exchange only within 30 days of purchase.

  • To qualify for exchange:

    • Proof of purchase is required

    • Battery must be defective (tested/verified)

    • No physical damage, misuse, or improper installation

  • Replacement will be the same or equivalent battery.

4. Parts & Materials

  • Non-battery parts may be eligible for exchange or refund within 14 days, if:

    • Unused and in original condition

    • Receipt is provided

  • Special order parts are non-refundable.

5. IMPORTANT – New York Refund Law Disclosure

In accordance with New York General Business Law § 218-a:

  • This business clearly states its refund policy prior to purchase.

  • Refunds, exchanges, and conditions are disclosed before services or sales are completed.

  • A written copy of this policy is available upon request. 

⚠️ If a business does NOT properly display its refund policy, New York law may require them to accept returns within 30 days. 

👉 That’s why you MUST:

  • Put this policy on your website

  • Show it on invoices/receipts

  • Display it at point of sale or service agreement

6. Payment Terms

  • Payment is due at the time services are rendered unless otherwise agreed.

  • Accepted payment methods: [Cash, Card, etc.]

  • Any unpaid balances may be subject to additional fees or collection.

7. Limitation of Liability

  • Community Roadside and Collision is not responsible for:

    • Pre-existing vehicle damage

    • Delays caused by traffic, weather, or unsafe conditions

  • Services are provided in good faith and with reasonable care.

8. Consumer Protection Compliance

  • This business complies with New York consumer protection laws prohibiting deceptive or misleading practices. 

  • All pricing, services, and policies are disclosed clearly before purchase.

9. Changes to Terms

Community Roadside and Collision reserves the right to update these terms at any time. Updated policies will be posted and effective immediately.

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