🔒 Privacy Policy

Community Roadside and Collision
Effective Date: April 1st, 2026

Community Roadside and Collision (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with us.

1. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name

• Phone number

• Email address

• Billing and payment information

• Vehicle information (make, model, license plate)

• Service location and address

• Any other information you provide when requesting services

B. Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Referring URLs

• Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from third-party services such as:

• Payment processors

• Towing or service partners

• Marketing and analytics providers

• Social media platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage roadside assistance and collision repair services

• To process payments and send receipts

• To communicate with you regarding services, appointments, or inquiries

• To improve our website and customer experience

• To send promotional or marketing communications (with your consent)

• To comply with legal obligations

• To prevent fraud and enhance security

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With towing partners, technicians, and payment processors necessary to complete your service.

• Legal Requirements: When required by law, regulation, subpoena, or legal process.

• Business Transfers: In connection with a merger, sale, or transfer of assets.

• Protection of Rights: To protect the rights, property, or safety of our business, customers, or others.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, in accordance with the New York SHIELD Act. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

A. New York Residents

Under the New York SHIELD Act, residents are entitled to protection of their personal information and notification in the event of a data breach.

B. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to the personal information we collect about you

• Request deletion of your personal information

• Correct inaccurate personal information

• Opt out of the sale or sharing of personal information (we do not sell personal data)

• Limit the use of sensitive personal information

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Maintain business and financial records

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

8. Third-Party Websites

Our website may contain links to third-party websites (such as payment processors or social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of those websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

10. SMS and Email Communications

By providing your phone number or email address, you consent to receive service-related communications, including appointment confirmations, updates, and invoices. Marketing messages will only be sent with your consent, and you may opt out at any time by:

• Clicking the “unsubscribe” link in emails, or

• Replying “STOP” to SMS messages.

Standard message and data rates may apply.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Community Roadside and Collision
📞 Phone: 1(914) 257-3554
📧 Email: 
📍 Address: Bronx, N.Y.